Shipping policy

Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.

We always do our best to ship any order as quickly as possible, generally orders are shipped on the next business day as they are received though additional time may be required for cakes. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate to assure your treats arrive within your desired time frame. 

We are unable to ship/deliver to P.O. Boxes. 

Shipping times are estimated and not guaranteed by Naturally Gluten Free Bakery as they are not guaranteed by our couriers. By selecting shipping/ local delivery you are agreeing to these terms.

Local deliveries are based on available times from Thursdayday and Friday. We ask for a three-hour window in which the recipient will be available to accept the delivery. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect information or if the recipient is not present to receive the delivery. It is your responsibility to pay the courier to return to your location if the delivery was unsuccessful.

Orders must be cancelled at least seven days before the preferred local delivery/shipping/pickup date. Please email us so that we may assist you with your request. Orders cancelled within that seven-day period may incur a fee up to and including the value of the purchase.

 For deliveries to hotel rooms, concierges, and bell desks:

Concierges and bell desks will rarely accept perishable food items on the behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient's behalf. For deliveries directly to a recipient's room, we must have the reservation name and room number (hotels are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.

For deliveries to an office:

Please keep in mind the recipient's personal schedule and the department we are to deliver to.

For deliveries to a home:

Please keep in mind the recipient's personal schedule and possible gate codes (if needed).

For deliveries to a restaurant:

We will require the name and time of the reservation.

For questions or exceptions to the above, email us at info@naturallygf.ca